Skills

CSAT Tracking

verified
Last updatedUpdated May 27, 2026

What this skill does

Monitors customer satisfaction (CSAT) scores across all support channels. Tracks satisfaction trends by agent, team, and issue category. Identifies patterns in low scores, generates improvement recommendations, and alerts managers when satisfaction drops below thresholds.

Example

InputPROMPT

Generate a CSAT report for April. Break down by channel and agent. Flag any scores below 4.0.

OutputOUTPUT
CSAT Report — April 2026 OVERALL SCORE: 4.3/5.0 (86% satisfaction) Response Rate: 34% (580/1,700 tickets rated) BY CHANNEL Live Chat: 4.5/5.0 (92%) Email: 4.2/5.0 (84%) Phone: 4.1/5.0 (82%) BY AGENT (top performers) @sarah: 4.7/5.0 (120 ratings) @mike: 4.5/5.0 (95 ratings) @lisa: 4.4/5.0 (88 ratings) LOW SCORE ALERTS ⚠️ @tom: 3.8/5.0 — common complaint: slow response time ⚠️ Billing category: 3.9/5.0 — refund process too complex RECOMMENDATIONS 1. Coaching session for @tom on response speed 2. Simplify refund workflow (top driver of low scores)

Required Tools

ZendeskZendesk
SlackSlack

Compatible Agents

ClaudeClaude
CursorCursor
WindsurfWindsurf
ChatGPTChatGPT
Any MCP-compatible agentAny MCP-compatible agent
Integration

Add to your agent

Download Skill

Or install via CLI:

$ npx skills add webrix-ai/agent-skills --skill csat-tracking

Enterprise

Deploy Org-wide

SSO readyProvision to teams via RBAC
SecurityIdentity-aware execution
ComplianceSigned & verified skills
AnalyticsFull audit trail
GovernanceAuto-bundled with required MCP servers
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CSAT Tracking | Willow Marketplace